Harbor House of Louisville
In 2009, Harbor House of Louisville transitioned to a partnership with Technology Plus after experiencing a variety of problems that stemmed from an ad-hoc style style of growth in the company’s I.T. infrastructure. Harbor House was immediately able to benefit from all three areas of services that we offer.
Our first solution was to troubleshoot and replace the defective and outdated CAT5 cabling within the company’s main office, which was the main cause for slow network performance. We installed new CAT5e cabling that was properly terminated in the server room and connected to new network switches that allowed for better performance and growth. We also installed a new HP server that provided reliable storage and proper data security. Then, we introduced a Sonicwall firewall device in conjunction with a new T1 circuit to provide secure and reliable internet access. Since Harbor House had a secondary office, we set up a VPN connection that allows users at the remote office to share information on the main office’s server. As their company grew and added locations, we installed an NEC phone system using Voice Over Internet Protocol (VOIP) technology that allows both offices to operate on a unified communications server.
Once we had solidified the company’s infrastructure and installed the correct devices, we were able to provide help desk support and additional onsite services as needed. To help catch problems before they arise, we regularly provide scheduled maintenance on their systems to ensure that devices are running as efficiently as possible.