Our First Blog!

Since this is our first blog, I thought I would write about one of the reasons that we knew it would be a good idea for us to start Technology Plus back in 1995. I was working as an architectural designer at a large firm in Louisville, KY at a time when personal computers were just hitting the market. This was also the time when architectural/engineering firms were starting to adopt CAD (Computer Aided Design) systems to initiate the long process of replacing hand drafting.

As I worked with the equipment and the sole vendor in town that could support it, I became very aware of some things that hindered my ability to best use the company’s investment in technology.  I don’t know if it was because the technology was new, because there was only one dealer in town, because there were internal problems with this vendor, or a combination of all of those things – but as a customer, I did not have the vendor support that I needed to succeed.

The problem was that the vendor I was forced to deal with in 1987 had no respect for my needs, nor the company I worked for.  They didn’t respect the monetary investment our company had made, nor the time I was investing daily. The vendor’s needs were always put first, and the biggest problem for me was that there were no other dealers easily available for this product.

Although this was in 1987 and while technology has evolved tremendously since, we believe that basic customer service principals should never change.

I started Technology Plus because I believed that if a company would simply do what they promised to do, in the timeframe they said they would do it, that they could have all the business they wanted.

Since 1995, we have held true to our first guiding principle: to ALWAYS RESPECT each and every one of our customers and employees. We firmly believe this has been our key to success. In today’s automated world of purchasing, smaller profit margins, and outsourced helpdesks, we are proud to say that Technology Plus respects our customers and are committed to providing quality products, affordable prices and personalized service. There are many choices of vendors within the I.T. Service Field, but we welcome the challenge of standing out from the crowd. The unfailing respect we give our customers will separate us from the pack and make us a clear choice each and every time.

Carson & Sue Ledford